Tiremax Livingston, TX (Get it while it's hot!)

It's been a while since I had a good consumer adventure that I had to do battle over, but it's good to know that my sword is still sharp.

I'll post the full story later, but suffice it for now to say: They took my money for merchandise, which I never accepted or received, failed or refused a refund, so I filed a consumer complaint and mymymy looky here... the CEO sends me private emails threatening to sue me for exercising my first amendment right to let other consumers know of this rip off. That folks, would be called a SLAPP, and it might come under the guise of another form of litigation. As of the time I am writing this, they claim to have processed my refund nearly a week ago, and more than two weeks after the "purchase" BUT it still has not shown up in my account. So the big bad guy can huff and puff all he wants tom but that's the truth and I am not afraid of the truth. Are you? Why is the CEO of Tiremax afraid of the truth? hmmm.

Would you do business with a company that coerces it's online customer reviews by silencing dissent by litigation? Do they really think they can shut me up? hahaha. Nobody has succeeded in shutting me up yet. Ever. And the more he threatens me and tries to intimidate me the more I want to talk about it.

He just doesn't "get" that if they had refunded my money during one of my first three trips to the store to obtain a refund that I never would have had a complaint in the first place.

He writes "We will defend our brand." Cool. Why don't you try defending your brand with excellent customer service instead of coercive tactics?

(I'll be back later with more.)

Dopey actions on the part of a CRA

The Experian decision perhaps complies with the letter of the law, but I daresay many in here and elsewhere are of the opinion it's not in compliance with the spirit of the law.

http://www.ftc.gov/os/statutes/fcrajump.shtm
http://www.ftc.gov/os/statutes/fcradoc.pdf

Rather than attempting to examine the FCRA in a lawyerly fashion, I daresay the most immediately productive action would be to contact one's Congressional rep, two U.S. Senators, and file a complaint with the FTC. Let their attornies bang on this and let's see what's shakes out.

Dopey actions on the part of a CRA might bring about Congressional sanctions on the CRAs, Experian in particular. That wouldn't be an entirely bad thing, now would it?

Here's a few places where you can complain.

http://www.congress.org/congressorg/home/
http://www.ftc.gov/ftc/contact.shtml
http://www.msnbc.msn.com/id/10285339/
http://www.cbsnews.com/stories/1998/08/01/eveningnews/main15216.shtml
http://abcnews.go.com/Site/page?id=3068843
http://www.cnn.com/feedback/